Support
Dúvidas gerais / FAQ
Choose the product on the website www.simcarimbo.com
On the product page you choose the measurements or other characteristics of the product
Click on the shopping cart and follow the instructions at Check-out
If you prefer, say what you want via email: simcarimbo@gmail.com and we will return it with an order and payment instructions.
Yes. We make the personalized stamp with your design.
After placing the order, you can upload your design to:
Upload area (on the website)
Through the Chat window
Send to simcarimbo@gmail.com (don't forget to indicate the order number)
No problem.
If the file is not suitable, we suggest a graphic adaptation (which may incur costs depending on the complexity).
If you do not agree with the graphic composition costs or if the file doesn't work, we will refund the order.
We work with vector files (PDF, EPS, or AI).
If you don't have or are not familiar with these files, you can send an image (JPEG or PNG) with the highest possible resolution.
After approval and payment of the order, the times are as follows:
Production: 4 to 6 business days
Shipping: 1 to 2 business days (Continental Portugal)
Items that do not require customization and are in stock, we ship within 1 to 2 business days.
Yes, we can work with Canva files. We recommend exporting in PDF format (for printing)
Yes, we offer a design service.
Depending on the complexity of the work, there may be associated costs.
We always inform you of the respective costs in advance.
After the purchase and the submission of the file, we will send you a proof for your approval. We only proceed with production after receiving your approval
Details of the design
Dimensions of the ordered stamp
Text elements (such as names, addresses, phone numbers)
The mockup is always a representation of the impression on paper. The stamp is engraved in reverse, so when you stamp, it reads correctly.
No problem! We can do it!
You can check these elements in the mock-up we will send via e-mail.
You have to be careful because even though we can engrave very small details, they may not be visible to the human eye.
The indicated measurements refer to the wooden base. Within the wood size limit, the stamp can be any size you want.
The stamp rubbers are always recessed, at least, 2mm around in relation to the base used.
Yes. You can make stamps in other dimensions or larger than those indicated on the website for a budget, contact: simcarimbo@gmail.com
Yes! You just need the appropriate ink. If you have a manual stamp, you can purchase an ink pad with fabric ink.
Yes, the same manual stamp can be used on both paper and fabric. You should clean the ink you are currently using, and then you can use another ink.
The manual stamp requires an ink pad or another external application of ink. The automatic stamp has an integrated inking system.
The invoice is always sent in printed format with the order. You can also request the document in PDF by email: simcarimbo@gmail.com.
Dúvidas gerais / FAQ
Give firm taps on the ink pad to draw ink onto the stamp.
Check if the ink covers the entire design of the stamp.
Place the stamp on the material. It should be a smooth surface.
Apply uniform pressure. The larger the stamp, the more pressure you should apply.
After use, clean with a dry cloth to remove excess ink.
If the ink is very dry, use a damp cloth to help remove the ink.
If it's still dirty, use an old toothbrush with water or add a drop of ethyl alcohol to assist in ink removal.
There are various types of ink pads. Larger stamps require bigger pads, such as our 100x100mm pads or Trodat A5 210x148mm pads.
You can also use our handheld ink pad, designed to be used with stamps of any size.
Yes, there are many tips, and each ink and material have their own.
One basic principle is to always stamp on a smooth surface.
The amount of ink on the pad is crucial. Too much or too little ink on the pad can affect the impression.
The texture of the stamped material also plays a role. Textured or rough materials may require more pressure when stamping.
Stamping on different materials always involves some variation, and it's typically related to the texture and absorbency of the material.
The more textured the surface, the more pressure you may need to ensure a perfect impression.
For materials with high absorbency (like cardboard), it's advisable to have sufficient ink on the pad to facilitate the impression. However, very small details in the stamp may become clogged in such cases.
Multi-surface inks are solvent-based and designed to adhere strongly to materials, so they will also adhere to the rubber of the stamp. To clean, you will need a cleaning solution.
It's difficult to calculate an exact number of uses because it varies depending on the size of the stamp and the chosen ink pad. In general, large pads allow for between 300 to 3000 uses, while small ones can reach 1000 to 10,000 uses.
The initial impressions will always be more saturated, and the final ones more faded, due to the ink gradually depleting.
We recommend investing in an ink refill bottle, which can increase profitability by up to 10 times, prolonging the life of the pad.
Yes, you can!
We sell bottles of ink (refills).
You can apply a few drops to the pillow and it will look like new.
Attention! Don't add too much ink, or you could soak the pad, which could harm the ink transfer to the stamp.
A almofada de tinta deve ser guardada num local fresco e seco, para aumentar ao máximo a sua vida útil.
If the pad is stored under ideal conditions (cool and dry place), the ink can remain in good condition for use for up to 1 year or more.
Need more answers?
Contact us via chat or send us an email at simcarimbo@gmail.com